Refund policy

Clux Return & Exchange Policy (Clothing Store)

At Clux, we specialize in shirts and trousers, and we want you to feel confident in every purchase. If something doesn’t fit right, we’ve got you covered.

1. Eligibility for Returns & Exchanges

• Items can be returned or exchanged within 7 days of delivery.

• Products must be unused, unworn, unwashed, and in original condition with tags attached.

• Returns will not be accepted if items have stains, odors, or signs of use.

2. What Can Be Returned or Exchanged

• Shirts and trousers are eligible for size exchanges or returns.

• Exchanges depend on stock availability.

3. Non-Returnable Items

• Discounted or sale items (unless defective)

• Items without original tags or packaging

4. Exchange Policy

• We offer size exchanges for shirts and trousers.

• If your required size is unavailable, you may choose another product of equal value or receive store credit.

5. Return Process

• Contact us at [your contact/email] with your order number.

• Our team will provide return instructions.

• Customers are responsible for return shipping charges unless the item is incorrect or damaged.

6. Refund Policy

• Refunds are only applicable for defective or incorrect items.

• Once approved, refunds will be processed within 5–7 business days.

7. Damaged or Wrong Items

• If you receive a damaged or wrong item, inform us within 48 hours with pictures for quick resolution.

8. Shipping Charges

• Delivery charges are non-refundable.

• Return shipping costs are covered by the customer (unless it's our mistake).

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For any help, feel free to contact Team Clux — we’re here to make your shopping experience smooth and hassle-free.